These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
Far too many things crammed into a day. Tour guide smokers and bus drivers made us feel sick . Smoked outside the bus, but they smelled in clothing when they got back in the bus.not pleasant for non smokers . English for some guides not great. Many very sick people on our bus. I said to Monserat that her duty of care for the whole bus means she must address sick persons to place a mask on their faces to protect others.by the end of the tour many people had contracted illnesses. Less places would have meant one could explore a little more leisurely , not rush to get back on a bus to move on .
There was 1 guide from Austria to Prague that was always really unprepared, her accent and choice of words was so difficult to understand and I am sure we received less than half of the information and details than the Spanish group. I think her name was Beatriz, also she was rude a couple of times.
The scheduling to cover most places and activity with local guides
Hotels in Rome and Frankfurt were lacking in provision of breakfast to group members. Hotel in Rome had a discriminatory layout of breakfast for Europamundo guests and their regular guests. That was insulting sort of experience. It also did not provide any tea/coffee material etc in room. Other hotels were excellent. The guides, Leno, Abdul and Maria were absolutely fantastic. They made thing very easy and trip joyful. The local guide in Vatican city was too verbose and should cut down unnecessary explanations. Rest of the local guides were excellent. There should be provision for letting the guests come to hotel room late or early on their own from city transfers. As of now it gets difficult if the luggage is in the bus as guide can not take responsibility for that. So the guests are forced to travel with the buys. This can be resolved by placing identification stickers on the luggage pieces on day 1 of the tour. Overall, the trip was excellent and I will surely recommend Europamundo to friends and family. Thanks for all the lovely places you took me around.
Hotels in Rome and Frankfurt were lacking in provision of breakfast to group members. Hotel in Rome had a discriminatory layout of breakfast for Europamundo guests and their regular guests. That was insulting sort of experience. It also did not provide any tea/coffee material etc in room. Other hotels were excellent. The guides, Leno, Abdul and Maria were absolutely fantastic. They made thing very easy and trip joyful. The local guide in Vatican city was too verbose and should cut down unnecessary explanations. Rest of the local guides were excellent. There should be provision for letting the guests come to hotel room late or early on their own from city transfers. As of now it gets difficult if the luggage is in the bus as guide can not take responsibility for that. So the guests are forced to travel with the buys. This can be resolved by placing identification stickers on the luggage pieces on day 1 of the tour. Overall, the trip was excellent and I will surely recommend Europamundo to friends and family. Thanks for all the lovely places you took me around.
Hello . I like that in your website is mention the details of the trip . I dont like that my problem happen to me in italy was sent to my agent only ( no cc any email to me ) then my agent was very poor service . So I lost part of my trip . At least I injoy my 5 days with your company . Other 9 days was gone :(
Wellcome to Europamundo Vacations, your in the international site of:
Bienvenido a Europamundo Vacaciones, está usted en el sitio internacional de:
Singapore change/cambiar