The tour operators George and Eva were fantastic However we had a tour guide called Xavier who we met in Amsterdam and took us to end Berlin after sightseeing Hamelin He was absolutely uninterested in his job and upon asking a relevant question he was always reluctant to answer It seemed that he hated his job. He even after the bus left at the Berlin hotel left us without handing the key card. He really did not care about any of the passengers who mostly all had bad encounters with him On the other hand I would give 11 stars out of 10 to EVA who was fantastic and went out of her way to make the tour lively and was so full of energy and do was GEORGE our first guide who was really nice and very very organised and good hearted. Both EVA amd GEORGE amd even ISRAEL were very good and exceeded their excellence EXCEPT XAVIER who was a total disaster guide who really everyone made everyone feel uncomfortable by stating his intro speech “ That we are his nightmare” On his introduction speech introducing himself . He was grumpy and had an unapproachable look on his face most of the times. He behaved as if he was the boss of Euromundo and we are his slaves. No one was happy with him Rest the trip was really lovely and enjoyable