These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
In general we were very happy, the hotel in Ruen was really bad curtains hanging down and felt so run down but breakfast was ok We paid for extras that weren’t offered by the guide Tony to the groupreceived quick refund ?? Your local guides are amazing patient, informative polite Driver ??, Salvador was really good. Miguel very good and Tone was good, Tony gave very clear information about the places we were visiting , Angeles amazing, so friendly and calls us familia, makes the group feel integrated and happy, she is caring. We did so much and we enjoyed it all thank you Europa mundo, we’ll recommend you.
In general terms the trip was very good. It would have been perfect if the following would have not occurred suggestion for improvements: 1 The Hotel in Rouen Kyriad was very poor, I would give it 1 star. Courts in in the room were broken, the cabinet had only 1 door and hanging from the hinges, etc. 2 The Tour had a noticeable decline in quality from Prague and the last leg. 2 optional short that I had paid in advance were cancelled Vienna Opera and the Palace Tours and the tour leader didn’t even try to sell or raise awareness of these optional stuff within the group.
I liked the tour but there were many people demanding to be taking by the tour guides to their culture foods which it was not fair to the ones that paid for this trip where the tour guide should be with the rest of the travelers giving us more details of the city.
The trip was great. I have never travelled over seas before so was really a trip of a lifetime. some of the other passengers were a bit of a hand full, Giving our guide a hard time. I felt safe and looked after.
Over all I had a wonderful time, I was only disappointed with some of our other passengers. A certain group of people were very inconsiderate to other passengers and particularly to our tour guides. They consistently pushed in lines and shoved people out of the way, At one point I was pushed over doing my shoe lace up, my mum was pushed back into her seat as they were always in a rush to be first or at the front. Abrupt and loud when our tour guide was giving us important information and always requesting Indian food. There were times they had actual tantrums on the rare occasions this particular cuisine was not available and taking it out on our guides who were clearly doing their best and doing a great job at accommodating the entire group. I feel that in the future if there is a group of people with such direct demands to put them in a group of their own to improve the trip for other passengers and to reduce the stress that this would have caused the guides.
The days which involved full day walking tours - for example Prague and Berlin. More freedom to explore areas of city we wanted to see and at same time having a local guide and europamundo to take us through history, cultural aspects of the city and assist with basic navigation.
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