Greetings First of all, me and my husband wish to thank our travel agency here in the United States. Delia, from OK Travel is amazing Very efficient, prepared all the documents we needed for every trips we had; confirmed all accommodations before our trip. We’ve always gone to her for all our travel needs. Keep up the fantastic job It was tough in the beginning as different passengers are only concerned about their individual needs and questions. Some of them had not been on time boarding and returning to the bus. English groups were mixed in with groups speaking different languages Spanish, Puertoricans, Portuguese Frances and it’s really hard to understand the details of the daily schedule. Most of the time the English translation is shortened due to the other passengers’ many questions. So by the time it gets to us, we’re already arriving to the destinations. But after few days, eventually we were separated and had our own transportation bus with English tour guides. Thank goodness as it was exhausting dealing with those needy passengers. Seriously Felt bad for the tour guides. Although I could honestly say that all our tour guides were very pleasant, accommodating, and made sure our group is clear with instructions. My husband and myself really appreciated all the tour guides we had namely Beatriz, Jessica, Cian, and Ayla. They were all wonderful, kind-hearted, hardworking, and really cared for all the passengers. They made sure all details about the daily schedule including transfers and connecting trips. Double checked on accommodations, airport transfer, etc., for each individual passengers. I was injured on my second day during this trip. They all made sure I was comfortable and checked if I needed anything. Beatrice even offered to take me to the doctor or hospital. I really admired all of your tour guides. On the last day of our tour in London, we were mixed in again with another multi-languages group. The bus came from another hotel picked up our group at our hotel in the morning. But they could not drop us off in the evening back to our hotel. Franck, our tour guide, was kind enough to call an Uber for us free of charge. BTW, would also like to mention the drivers of our airport transfers arrival and departure were both punctual and pleasant. Both of them arrived earlier than our scheduled time. Thank you for contracting with dependable transport. Overall, this tour was really nice and would recommend it. I just wished the Windsor Palace inside tour was included in the package. Didn’t have enough time to tour inside. Thank you everyone for making this tour possible and for all your hard work. Olivia Anonas